Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Noting Where Each Item Belongs
If your hire covers a move between two properties, a simple written inventory can settle plenty of questions in advance. List the large pieces first, noting any measurements you have taken, then add the boxes and loose items with a brief description of each. Record which items are needed urgently at the far end, since that information may shape the order in which things are handed over once you arrive. Where an item belongs to someone else, such as a piece of furniture collected on behalf of a relative, note their name and number beside it. Anything you cannot measure or describe confidently can be flagged as a question for the team when you ask about van options.
Coordinating Helpers for the Day
Should friends or colleagues be joining you, agree the details with them before the hire is arranged. Note who is available on which dates, who holds keys to either property and who will act as the contact at the destination if you are not reachable. A shared message thread with the timings, addresses and any entry codes written out gives everyone the same version of the plan. If a helper can only attend for part of the day, record that alongside their name so the schedule reflects it. You might also note who is providing refreshments or parking permits, if relevant. Questions about timings and vehicle options can be put to the team when you discuss the booking.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.