Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing Collection Details with a Seller
Suppose you have bought a large item from a private seller and need to collect it by van. Before the hire date, it is worth confirming the collection window in writing and exchanging phone numbers so neither side is waiting around. Note the full address, any door codes or buzzer instructions, and which floor the item is on, since these details shape what you tell the hire team. Ask the seller for the item's dimensions and whether it comes apart, and record their answer rather than relying on memory. If the seller can only be available at certain times, list those times when you enquire. Any question about access to the property itself is one for the seller or building manager, not the hire team.
Measuring Items and Entrances in Advance
Measurements prevent a great deal of back-and-forth. Before requesting a van, note the length, width and height of each item you plan to carry, and where possible measure the entrances involved at both ends, including doorways, corridors and any lift. If an item has awkward protrusions such as legs, handles or a frame, record its widest points rather than the neat ones. It can help to photograph each piece and keep the images with your notes for reference. When you pass the figures to the team, mention anything that struck you as tight, such as a narrow stairwell, and ask what they suggest you check further. Questions about whether a specific entrance can accommodate a delivery belong with the person responsible for that building.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.