Phone-led vehicle hire enquiries: privacy notes

When you call about vehicle hire, the conversation may involve your name, phone number, the vehicle you need, journey dates, a delivery or collection address, driver details and any other information required to check suitability.

Enquiry details are used to respond to your call, check availability, match a vehicle to your journey, talk through hire terms and handle any follow-up linked to the booking request.

If a hire requires supplier, insurance, payment or delivery checks, the relevant details may have to be passed to operational partners who are involved in arranging the vehicle.

Privacy-conscious analytics may be used on the website to see how pages perform and to improve the vehicle-hire information provided.

Records of calls and bookings should be held no longer than necessary for handling enquiries or for legal, accounting, insurance, fraud prevention or operational purposes.

If you have a question about privacy, phone the booking team and ask to be put in touch with the relevant data protection contact at the operating company.