Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down Your Boxed Move
Begin with a written inventory of everything you plan to move. Count the boxes by size, noting whether they are small book cartons, medium packing boxes or large crates, and list any furniture separately with its approximate dimensions. If some items are awkward, such as a wardrobe or a rolled rug, record their length and height so the team can consider them alongside the box totals. Note where each item is going, especially if the load is split between a new home and a storage unit. Add the access details you know: which floor things are coming from, whether there is a lift, and any restrictions on parking or entry times at either address. Keep this list with your hire dates so the whole enquiry can be sent in one message.
Preparing Details for a Business Delivery
For a work-related job, the information to gather is slightly different. Write down the goods you are delivering, their combined quantity, and whether they are palletised, boxed or loose, since this affects which van category fits the request. Record the recipient's name and phone number, plus any reference they expect, so the delivery can be confirmed directly with them rather than through guesswork on the day. If the destination has particular access arrangements, such as a service entrance or limited hours, note those alongside the address. Set out your preferred dates and any deadline the customer has given you. When you contact the team, include the load description, access notes, dates and recipient details together, and ask any open questions about vehicle availability while you are at it.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.