Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
What should you agree with a seller first?
If you are collecting an item someone else is selling, what details do you need before the hire date? Start by confirming the collection address and a time window that suits the seller, and record their phone number in case of delays. Ask for the item's exact dimensions and whether it comes apart, since a listing's measurements are not always precise. Find out where the item sits within the property, whether that is a ground-floor room or upstairs, and note any access constraints the seller mentions. Agree what happens if the sale falls through or the timing shifts. Once these details are settled, you can pass them on with your enquiry and ask which vehicle option the team would suggest for an item of that size.
How do you plan a move around a van booking?
Suppose your moving date is fixed but the rest is undecided; where do you begin? List every room and the items you intend to take, marking anything that dismantles or needs wrapping. Measure the larger pieces and keep those figures with your notes. Confirm the access arrangements at both the old and new addresses, including where a van might park and any restrictions the landlord or managing agent applies. Decide the order in which you want rooms cleared and note who is helping on the day. Gather a contact number for anyone receiving goods at the far end. When you ask for a quote, share the dates, the item list and your questions, and the team can confirm which van suits the job.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.