Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a written load inventory
Start by writing down every item you plan to move before you ring for a quote. A load inventory is simply a list: two wardrobes, one double mattress, six boxes of kitchenware, and so on. If some items are still undecided, mark them as possible additions so the final list stays honest. Note which pieces belong to which room or address, since that detail helps when you describe the job to the team. You might also record anything that could affect the booking, such as items you intend to collect partway through the hire. Keep the list somewhere you can find it, because you will probably refer to it when confirming dates and again when the hire is nearly finished.
Measuring bulky items before you enquire
Alongside the inventory, take a tape measure to the bulkiest pieces and record their height, width and depth. Sofas, fridges, dining tables and rolled carpets are the usual candidates, and a note of each dimension saves guesswork later. If an item comes apart, write down the measurements of the largest section rather than the assembled whole, and mention that it separates. It can also help to note any awkward features, such as legs that cannot be removed or a door that opens only one way. Once you have the figures, share them with the team when you enquire, along with your dates and access arrangements, so they can discuss which van categories might suit the job.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.