Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
How many helpers do you need?
A useful first question is how many people the job actually requires, because the answer shapes everything else. If two of you are moving a sofa, one person can note the address and access details while the other confirms timings with helpers. Write down each helper's name, mobile number and the times they are genuinely free, and decide whether any of them will travel in the van with you, which may point towards a crew van. Ask helpers whether they can stay later if the day slips, and keep a backup name in case someone drops out. When you request a quote, mention the group size and which van types you are considering, so the team can advise on seating and space together.
Listing your boxed belongings
If the job involves moving boxes, spend an evening making a simple inventory before you contact the team. Count the boxes, note roughly what each contains, and mark any that are fragile or contain items needed immediately at the other end. Record where each box is going, especially if some are destined for storage rather than the new address, and note the address and opening hours of the storage facility if that applies. Keep a copy of the list on your phone so you can check nothing is missing as the day unfolds. When asking for a quote, share the approximate number of boxes and any larger items, since that helps the team suggest whether a small van, Transit or Luton suits the job.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.
















