Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
One decision worth making early is which of your items actually need measuring. Wardrobes, sofas, fridges and flat-pack furniture each have three dimensions that matter, so note the height, width and depth of the largest pieces before you call. Record whether anything comes apart, whether doors or drawers detach, and whether an item is a single solid unit. Add the measurements to your enquiry alongside the hire dates, since the team can only suggest a vehicle group from what you tell them. If a piece seems awkward, describe its shape in your own words rather than guessing at categories. Keep the list with you when you ring, and flag anything you are uncertain about so those points can be discussed openly during the quote.
Keeping a Clear Load Inventory
A simple written inventory turns a vague request into a precise one. Work through your property room by room, listing furniture, boxes, appliances and loose items, and give each entry a rough size or box count. Note anything fragile or oddly shaped, plus any items that will travel separately. Once the list exists, you can attach the access details: where the van will stop, whether there are steps or lifts, and who to contact on arrival at each end. Dates belong on the same sheet, including your preferred start time and how long you expect the job to take. Questions still open at this stage, such as which vehicle suits a mixed load, can be raised directly with the team when you request your quote.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.