Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Information Worth Writing Down
Before contacting the team, start with a simple written list of everything that needs to travel in the van. For each item, note its approximate dimensions, especially for furniture, appliances or bulky materials, along with a rough count of boxes and bags. If some items are awkward shapes, record those separately with their longest measurements. Add the dates you have in mind, including any flexibility either side, and the access arrangements at each end, such as whether there is a driveway, a loading bay or street parking. This information lets the team discuss whether a small van, Transit, Luton, dropside or crew van fits the job where available. Anything you are unsure about measuring can be estimated and flagged as an estimate, and any questions about vehicle dimensions or access can be raised when you ask for a quote.
Planning a Collection With a Seller
When part of the job involves collecting something bought privately, a few details are worth sorting before the hire begins. Write down the seller's contact number, the full collection address, and the agreed collection window. Ask the seller for the item's dimensions and any quirks, such as detachable legs or a separate base, and note whether they can help at the address or whether you are arranging everything yourself. Confirm how you will let them know you are on the way, and decide what happens if the timing slips. If the item turns out to differ from the description, having the seller's details recorded makes it easier to resolve. Sharing the collection arrangements with the team when you request a quote also helps them talk through the right van for the load.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.