Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Collecting a purchase from a seller
If you have agreed to collect an item from a private seller, a few notes made in advance keep the arrangement clear. Confirm the collection date and a time window, then record the seller's name and phone number in case of delays. Ask for the item's dimensions, and if it comes apart, note the size of each piece separately. Find out whether it is already wrapped or loose, and whether the seller can bring it to the door. If someone else will receive the goods at the other end, keep their contact details too. When you request a quote, pass on the measurements, the access arrangements and the hire dates so the team can help match the job to a suitable van where available.
Measuring bulky items before you book
A tape measure and a written list are all the preparation a bulky load needs. Start with the longest dimension of each item, then the width and depth, and jot down whether anything has protruding handles, feet or castors. If a wardrobe or sofa separates into sections, measure every part on its own and note which pieces travel together. Record the quantity of each item as well, since three identical boxes differ from one. Where a piece will be met by a recipient at the destination, add their name and number to the same list. Share the full measurements, access arrangements and hire dates when you ask for a quote, and the team can advise on a small van, Transit, Luton, dropside or crew van where available.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.