Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a Load Inventory Before You Enquire
If your move or delivery involves a long list of items, a written inventory is the place to start. Before requesting a quote, list everything you plan to carry: furniture pieces, boxes, appliances, tools or materials. Note the quantity of each item and, where you can, take measurements of the larger pieces, including their length, width and height. Record any awkward shapes too, since dimensions often matter more than the number of items. If goods are going to several addresses, note the recipient's name and contact number for each drop. Send the finished list with your enquiry and ask the team which van options they would suggest, or whether anything on your list raises questions worth discussing first.
Thinking Through the Order of Deliveries
Suppose your hire day involves more than one destination. In that case, it pays to plan the sequence on paper before the van arrives. Write down each stop, what is destined for it, and who will be there to receive it, with a phone number in case of delays. If some items are needed urgently and others are not, note which is which so the day can be arranged accordingly. Check the access arrangements at every address and note anything you are unsure about, such as parking or entry restrictions, raising those points with the contact at each destination rather than assuming. Share this sequence with the team when you ask about a small van, Transit, Luton, dropside or crew van, and mention any dates that could affect the plan.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.