Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Details to Write Down First
Start by recording the basic facts of the job, because a clear written summary makes the quote request much more precise. Note the hire dates, including the exact start time you expect to begin and the time you plan to finish. List every item you need to carry, from boxes and bags through to furniture and appliances, and add approximate dimensions for the largest pieces. Write down the access arrangements at each end, such as whether there is a loading bay, driveway or on-street space, and any restrictions you already know about. If someone needs to meet you at a collection point, record their name and phone number. Finally, list any questions you still have, for example which van size the team would suggest for your load.
One Trip or Several
When moving boxed belongings, it is worth comparing whether a single larger van suits the job or whether several runs in a smaller vehicle could work instead. Sketch out the full inventory first: how many boxes, roughly what sizes, and which fragile or awkward items need separate attention. Then consider the distance involved and how many round trips you would realistically be willing to make if you chose a smaller option. If the boxes are destined for a storage unit, note the unit number and the site's opening hours, along with a contact number for the facility in case anything needs confirming on the day. Ask the team whether a Luton, Transit or small van best matches your written list, and whether the dates you prefer are available.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.