Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection with a Seller
If you have agreed to collect furniture or equipment from a private seller, a short written plan can settle most details before the hire begins. Note the collection address, the seller's phone number and any preferred arrival window, then confirm whether anyone will be present to hand over the items. Ask the seller for the exact dimensions of each piece, plus photographs if possible, so you have a record to share with the team when discussing the load. It is also worth asking whether items come apart, whether the seller has retained any fixings, and whether the collection point is a house, flat or shop, since each raises different questions about access. Write down every answer so nothing depends on memory.
Measuring Bulky Items Before You Book
Measuring your largest items at home gives you a clear record to work from when requesting a quote. Use a tape to capture the length, width and height of each piece, including any protruding handles, feet or packaging, and note whether anything is an awkward shape such as a L-shaped desk or a rolled mattress. Record the measurements in a simple list alongside a rough count of boxes, bags and loose items. When you contact the team, share this list and ask which vehicle options might suit the combined dimensions, and raise any questions you still have about the items or the access arrangements. Keeping the figures to hand makes follow-up questions straightforward.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.