Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down a Load Inventory
Start by listing every item you expect to move, room by room or job by job, before you ask about a van. For furniture, record approximate dimensions and whether anything comes apart into smaller pieces, since that detail shapes the conversation about vehicle choice. Note the number of boxes, any awkward shapes, and items such as ladders or lengths of timber that may exceed the main load space. Keep the list on your phone so you can add to it as packing continues, and bring it with you when you contact the team. If some items are uncertain, mark them clearly rather than guessing, and ask which details would help them confirm the right van for the full inventory.
Arranging a Collection With a Seller
When a van is needed to collect something you have bought, contact the seller first and write down the key facts. Ask for the full address, the hours you can collect, whether the item is upstairs or in a garage, and a phone number for the person who will hand it over on the day. Confirm the exact dimensions and condition of the piece, plus whether it is boxed, wrapped or loose, and whether the seller can assist at the door if required. Pass these details, along with your hire dates, to the team when you request a quote. If the seller changes the collection window, let the team know as early as possible so arrangements can be reviewed.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.