Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing your boxes before the move
Start with a written inventory of every box you plan to move, numbered and labelled by room. Beside each number, note the room it belongs to and whether the contents are fragile, since that information is useful when you brief anyone helping on the day. Record the dates you need the van and any flexibility around them, along with the addresses involved and who will be present at each end to receive or hand over items. If some boxes are going to different recipients, keep a list of contact numbers for each one. Questions worth asking with your quote include whether a crew van suits your helpers and whether the vehicle you have in mind is available on your chosen dates.
Measuring furniture before you book
A tape measure and a notepad are worth reaching for before you request a quote. For each bulky item, write down its height, width and depth at the largest point, including any protruding handles, feet or packaging, and note whether it can be dismantled. A wardrobe, a three-seat sofa and a dining table each present different dimensions, so record them separately rather than estimating. Also note the quantity of everything, since two armchairs change the picture in a way one does not. If an item is bound for a second address, add the recipient's name and phone number to your list. You can then ask the team how your measurements relate to the van options, such as a Luton or dropside, and where each is available.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.