Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting a business delivery ready
If a customer is waiting on a delivery, the details you record beforehand shape the whole plan. Start with a list of what is going out: item names, quantities and dimensions, so the team can help match the load to a small van, Transit, Luton, dropside or crew van where available. Note the delivery address, a named recipient and a direct phone number, along with any time window they have given. Ask the recipient about access at their end, such as gate widths or where a van can pull in, since that information sits with them rather than the hire team. Confirm whether a signature or proof of delivery is expected, and keep the job reference handy in case the recipient queries anything when the van arrives.
Coordinating helpers for the day
If friends or colleagues are joining the job, agree the arrangements before the hire date rather than on the morning itself. Note who is coming, their mobile numbers and the time each person can start, since helpers may have other commitments partway through the day. Share the itinerary, including every stop, how long you expect to spend at each one and where the van will be collected from. Ask each helper to confirm whether they can stay for the whole window or only part of it, and record a secondary contact number in case a phone goes unanswered. If someone is meeting you at the destination instead of travelling along, agree a specific spot and time, and check they hold the recipient's details in case you are delayed on the way.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.