Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning the Order of Your Stops
If your day involves more than one address, have you decided the sequence? Sketching the running order before the hire begins gives you a clear set of notes to work from. List each stop, the contact name and number there, and what needs to happen at that location, whether it is a collection, a delivery or simply picking up keys. Note any time windows you have been given, and think about which stops depend on others, such as collecting a sofa before it can be dropped off. If a stop might be skipped or added later, mark it as provisional. Raising the full itinerary when you enquire leaves room for any questions about timings to be answered by phone.
Keeping a Load Inventory
What exactly is going into the van, and where is it headed? A written inventory is the single most useful thing you can prepare ahead of a hire. List every item, from the largest wardrobe to the bag of screws, and note the dimensions of anything bulky or awkwardly shaped. If goods are destined for different addresses, group the list by destination and label each entry with a recipient. Photographing items before the move can help you check nothing has been missed at the end of the day. When you request a quote, this inventory lets the team consider your requirements in full, and you can ask any remaining questions about the vehicle options at the same time.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.