Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
The most useful decision you can make before requesting a van is to measure everything you plan to carry. Take a tape measure and note the length, width and height of each large item, whether that is a sofa, a wardrobe, a fridge or a rolled mattress, and record the figures on a simple list. If an item comes apart, note the dimensions both assembled and disassembled, since that difference may affect which van group you consider. Count the smaller boxes and bags as well, with a rough note of their sizes. When you contact the team, share the full list and ask which vehicle groups would be appropriate, whether the items you have measured suit a Luton or a smaller van, and what else you should confirm before booking.
Planning a Collection with a Seller
When you are collecting a purchase from a private seller or a shop, a little preparation on both sides saves confusion. Agree the collection date and a time window in writing, and ask the seller for the exact address, any parking or access restrictions outside the property, and a phone number you can ring on the day. Confirm the item's dimensions and whether it is one piece or several, and ask whether it is on the ground floor or upstairs, since that may shape your plans. Note the seller's preferred contact method and a backup number if they have one. When asking for a quote, mention the collection address, the item details and your return destination, and raise any questions about timing while the booking is still open.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.