Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
How should you plan a household move?
Begin by writing an inventory of everything that will travel on the day, room by room, rather than relying on memory. Against each item, note its approximate dimensions and whether it can be dismantled, since this information shapes the conversation about which van suits the job. Decide which belongings are definitely going and which might be sold, donated or left behind, so the list reflects a realistic load. Set out your preferred dates and any backup options, then record the access arrangements at both ends, including who to contact on arrival at the new address. Keep a phone number for each person helping on the day. When you ask for a quote, share the inventory and timings so the team can respond with the van options that apply to your move.
Getting a business delivery organised
For commercial work, the starting point is a clear delivery schedule. List each drop in order, with the recipient's name, contact number and any reference they expect, and note the opening hours you have been given for each site. Record the size and quantity of the goods involved, including dimensions for anything unusually shaped, and flag any items that require careful handling so you can discuss them openly. Confirm your hire dates and whether the work might extend past a single day. If a delivery window could slip, think now about who would need to be told and how. When you contact the team for a quote, ask about the van types available for your dates and raise any questions about access arrangements, so the plan is settled before the van is booked.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.