Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a Load Inventory
Before requesting a quote, write down everything you expect to carry. List each item, from furniture and appliances to boxes and tools, and note rough dimensions for the larger pieces, such as the height of a wardrobe or the length of a workbench. Record approximate quantities too, for example the number of boxes or bags, and set aside anything fragile that needs its own note. If some items are still undecided, mark them separately so the team can see the full picture. Once the inventory is written, questions you might ask include which van sizes suit the list, what the differences are between the available options, and whether anything on your list raises concerns. This record also helps you spot gaps before the hire begins.
Moving Boxed Belongings
If your job involves mainly boxed belongings, start by counting the boxes and noting their sizes. Note how many are large, how many are small, and whether any contain awkward shapes. Record where the boxes are starting from and where they are heading, including any access details you already know, such as stairs, gates or parking limits at either end. If a friend or neighbour is receiving the delivery, write down their contact details so arrangements can be confirmed directly with them. Questions worth asking when you enquire include which van options might suit a job with helpers, whether the dates you want are open, and how the team handles changes if the box count grows. These notes give the enquiry a clear starting point.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.