Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
How will you coordinate helpers on the day?
If friends or colleagues are helping with your move or delivery, agree the arrangements with them well in advance. Write down who is available, at what time, and for how long, since a helper who can only spare the morning changes the shape of the day. Confirm where everyone should meet and share your mobile number so late changes reach the right people. It can be useful to nominate one person as the main contact for the hire, so queries about timing or access go to a single point. If a helper pulls out or an extra one appears, note the revised numbers before you speak to the hire team. A short message to everyone the evening before, confirming times and addresses, often prevents confusion on the morning itself.
Measuring items and checking entrances
Before settling on a van, measure the largest items you plan to move and note each dimension separately: height, width and depth. A sofa, wardrobe or fridge freezer recorded on paper is far easier to discuss than a rough guess. Then think about the entrances involved at both ends. Is there a gate that narrows the path, a low ceiling in a passageway, or a lift that might restrict what fits inside? If you are collecting furniture from a shop or a seller, ask them for the item's measurements rather than estimating. Note whether items come apart and whether you have the tools or fittings to do that. Passing accurate figures and entrance details to the hire team lets them discuss which vehicle options might suit your list.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.