Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
If you have agreed to collect a wardrobe from a private seller, a little preparation makes the day straightforward. Ask the seller for the item's dimensions in writing, including whether legs, doors or shelves come off, and note any packaging it will arrive in. Confirm the collection address, the earliest and latest times you can arrive, and a phone number for the person handing it over. If the item sits upstairs or in a garage, note that too, along with any lift or step details you learn. Share all of this with the team when requesting a van, and ask whether a small van, Transit or Luton suits the measurements. Confirming the details in a message gives you a record to refer back to.
Recording where every item is headed
Which box goes where? Thinking that through in advance, on paper, prevents confusion at both ends of the journey. Before the hire date, list every item you plan to move and mark each one with its destination room or delivery recipient. Note anything with parts packed separately, such as table legs or mirror frames. If items are going to more than one address, write down the order of stops and a contact name and number for each. Keep the list with you so you can tick items off as they are handed over. You can also share the list with the team when booking, since it helps them confirm which vehicle matches the job you have described.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.