Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Call
Start by listing everything you intend to move, then take a tape measure to the largest pieces. Record the length, width and height of each bulky item, whether that is a wardrobe, a sofa or a stack of shelving, and note whether anything can be dismantled beforehand. If an item has awkward protrusions, such as legs or handles, mention those separately, since a plain measurement may not tell the whole story. Keep this list with you when you phone for a quote, because it lets the team discuss which van size fits the job rather than working from guesswork. Where a piece belongs to someone else, such as a seller you are collecting from, ask them for the measurements in advance and write down their name and number in case anything needs checking on the day.
Coordinating Helpers for the Day
Once you know the hire dates, think about who will be with you and when. If friends or colleagues are lending a hand, agree a meeting time and place for each end of the job, and note their mobile numbers so last-minute changes can be passed on. Where someone is holding keys, perhaps for a storage unit or a property you are collecting from, record their contact details and the hours they are available. You may also want to note which helpers are needed at which stage, if some are only free for part of the day. Any gaps, such as nobody yet confirmed for the return leg, are worth raising as questions when you enquire, so the schedule can be discussed realistically.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.